FAQS

Shipping Policy 
We ship worldwide via USPS Postal Service. Please allow us 2-3 days to prepare your order and shipment.The shipping fee is calculated based on the size or volume of items you are purchasing. Domestic orders over $65 USD are eligible for free shipping! use the CODE: FREE65

 

"DELIVERED BUT NOT RECEIVED "

It is the client's responsibility to locate packages marked as" delivered" but not received. Please contact the carrier, who can verify the status of the delivery scan and escalate on your behalf. If you need assistance, please reach out to us. We do not issue refunds on lost packages. Thank you and happy shopping!


For Preorder policy 
Preorder Products are Product ship from the warehouse. Please allow 1 to 3 weeks for your product to arrive at your address. 

The shipping fee is calculated based on the size or volume of items you are purchasing .Please email us for shipping quotation at missyap24@gmail.com.

* All international orders are subject to custom and duty fee as defined by the country of import. Customs and duty fee are not included in your order and/or shipping total. Skin Vitality USA shall not be liable for import charges. All fees must be paid by the recipient. 

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